Technical Support Engineer (NOC) Redhill, Surrey (24/7 shift rota role) Must be eligible for SC Clearance Up to c 32,000 per year + 3.5K (Shift-Allowance) 25 days holiday plus bank holidays, Bonus, Pension, Life Insurance, Private Medical Insurance, etc. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year Ability and willingness to continuously learn and support new systems and services Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer service / Network operations / Technical engineering experience Previous experience working with the MOD is desirable Inmarsat and/or VSAT operational, service or technical experience In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and In