Overview

At Companies House, we’re undergoing a strategic transformation to strengthen the legislation that underpins our purpose. We are evolving into a more dynamic, responsive, and customer-focused organisation with new powers to tackle economic crime and a renewed focus on innovation. This is a senior leadership opportunity within the Customer Delivery Directorate (CDD) to shape the future of corporate transparency in the UK.As a senior leader within CDD, you will balance strategic leadership with operational delivery, while responding to legislative, political, and societal shifts. You’ll be part of our wider senior leadership group, role-model our values, and work with Heads of Profession and Service teams to deliver meaningful change.We are recruiting for 4 Head of Operations roles:Head of Create and Close A CompanyHead of Identity Verification (IDV) Operational DeliveryHead of IntegrityHead of ComplianceWe’re seeking visionary and accountable leaders who can set direction, inspire teams, and deliver results in a complex, evolving environment. You’ll lead with confidence, clarity, and purpose — driving performance, enabling innovation, and fostering a culture of excellence.Responsibilities and requirements

We are looking for strategic, energetic, and inspirational leaders who can:Lead high-performing teams with confidence, clarity and purpose.Make sound decisions that deliver quality outcomes and public value.Drive operational performance and embed a culture of continuous improvement.Collaborate across boundaries to deliver joined-up, customer-focused services.Champion our values and foster an inclusive, high-performing culture.Role-specific duties (Head of Operations)

– main duties consist of but are not limited to:Provide visible and inspirational leadership — setting clear expectations, empowering teams through change, and cultivating a high-performance culture aligned with our values and strategic goals.Oversee operational delivery — ensuring services are delivered efficiently, effectively, and in line with policy, legislation and customer expectations.Monitor performance and enable learning — using data and insight to identify trends, address gaps, and drive continuous improvement across teams.Contribute to strategic planning — shaping operational strategy and aligning delivery with organisational and government priorities.Engage with stakeholders — building relationships across internal and external partners and acting as a point of contact for escalations and feedback.Manage risk proactively — identifying vulnerabilities and implementing mitigation strategies.Please note: with 4 roles available, successful candidates will be matched to the role that best aligns with their skills and experience.Security and eligibility

– To be eligible for the Head of Compliance, Head of IDV Operational Delivery and Head of Integrity roles, you must meet the security requirements for Security Clearance (SC) level vetting. To gain SC level vetting you will need to have been a UK resident for a minimum of 3 years out of the last 5. Details are in the “Things you need to know” section. Companies House cannot offer visa sponsorship for this campaign.The role is aligned to our Cardiff office with a hybrid working model. Attendance is weekly but may vary with business needs.Operational Delivery Profession (ODP) and capabilities

This role is part of the Operational Delivery Profession – the largest Civil Service profession, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions daily. You’ll have access to development opportunities, a supportive community, and a clear career framework. For more, visit the ODP Civil Service Careers Page.Core leadership expectations

– As a Head of Operations, you will be a key member of the senior leadership team. You should:Set strategic direction and translate vision into actionable plans.Lead with authenticity, empathy, and accountability.Inspire and develop others, building capability and resilience across teams.Champion innovation and continuous improvement.Influence across boundaries, working with internal and external stakeholders.Behaviours

We will assess you against these behaviours during the selection process:LeadershipSeeing the Big PictureManaging a Quality ServiceDeveloping Self and OthersRecruitment process and eligibility

Successful candidates must meet the security requirements before appointment. Residency requirements apply for SC clearance. See GOV.UK vetting information and the vetting charter for details. If you have questions, contact recruitmentch@companieshouse.gov.uk.To apply, provide a 1250-word personal statement detailing your relevant experience, skills, and motivations. The selection may include an initial sift based on essential criteria, with the possibility of raising the required score if applications are high. CVs sent directly to Companies House will not be accepted.Other notes: applications may come from Internal, Across Government and External candidates. Submissions must be complete and on time. The Civil Service Code and equal opportunity commitments apply. Reasonable adjustments are available on request.Salary and benefits

Salary range: £56,688 – £63,392. The appointment includes an excellent benefits package and Civil Service Pension Scheme with employer contributions. Salary offers follow central government pay policy. For current Civil Servants transferring, salary discussions follow internal policies. Benefits details are on the Companies House site.Diversity and Inclusion

The Civil Service is committed to diversity and inclusion. We are an equal opportunity employer, promote Disability Confident Scheme, and welcome applications from underrepresented groups and Welsh speakers. We can provide reasonable adjustments at any stage of the recruitment process, such as interview accommodations or adjusted questions in advance where possible.

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