Senior Maintenance Contracts Manager |  £45,000 + Car Allowance | Wigan | Monday to Friday 8.00am - 4.00pm, Permanent

KPI Recruiting is working with a well-established business based in the Wigan area who are looking to appoint an experienced Senior Maintenance Contracts Manager on a full-time, permanent basis.

Key Responsibilities

• Take overall responsibility for the successful delivery and performance of multiple maintenance contracts across a range of client sites.

• Manage existing planned and reactive maintenance contracts, ensuring all service level agreements (SLAs), KPIs and contractual obligations are consistently achieved.

• Oversee the coordination and delivery of maintenance works, including scheduling engineers, subcontractors and suppliers to ensure efficient service delivery.

• Maintain and develop existing client relationships, acting as the senior point of contact for key accounts.

• Conduct regular client meetings and site visits to review performance, identify requirements and ensure high levels of customer satisfaction.

• Identify opportunities to grow existing accounts through additional works, contract renewals, variations and upselling services.

• Proactively generate new business opportunities and develop relationships with prospective clients to expand the maintenance portfolio.

• Prepare accurate estimates, quotations and costings for reactive maintenance, planned works and small construction projects.

• Monitor contract profitability, budgets and commercial performance, identifying opportunities to improve margins and operational efficiency.

• Prepare monthly sales and contract progress reports for the senior leadership team.

• Support tender submissions, pricing exercises and bids for new maintenance contracts.

• Maintain and improve existing operational systems and processes to support the continued growth of the maintenance division.

• Ensure all works are delivered in accordance with relevant health and safety legislation, compliance standards and company procedures.

• Manage and support an office-based team member, ensuring effective communication, organisation and day-to-day coordination.

• Deal with client escalations, technical queries and service issues professionally and efficiently.

Skills & Experience Required

Skills:

• Significant experience in a senior maintenance, facilities management, construction or building services management role (required).

• Strong background in managing planned and reactive maintenance contracts (required).

• Previous experience managing multiple client contracts and maintaining long-term customer relationships (required).

• Proven commercial experience, including estimating, pricing, quotations, contract management and monitoring profitability (required).

• Strong understanding of building fabric, general building maintenance and construction methodologies (required).

• Previous experience within a construction trade, such as joinery, plastering, ceiling fixing or a similar discipline (required).

• Experience identifying business development opportunities, securing additional works and growing existing client accounts (required).

• Confident managing subcontractors, suppliers and operational teams.

• Excellent communication and relationship-building skills, with the ability to engage confidently with clients and senior stakeholders.

• Strong organisational skills with the ability to manage multiple contracts and competing priorities.

• Proficient in Microsoft Office, particularly Excel, Outlook and Word (required).

• Full UK driving licence and willingness to travel to client sites (required).

What''s on Offer

• Circa £45,000 basic salary, depending on experience.

• Company car allowance.

• Full-time, permanent position.

• Opportunity to take ownership of an established maintenance portfolio.

• The chance to play a key role in developing and expanding a growing maintenance division.

• Direct exposure to and involvement with the senior leadership team.

• Long-term career progression within a growing business.

Apply now! Alternatively, contact the Commercial Team on (phone number removed) or email (url removed).

Please note that due to the high volume of applications we receive, only candidates who are successfully shortlisted for the role will be contacted personally.

INDCOM