A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities:Lead on rent accounts and be the point of contact for tenants for queriesMaximise income recovery through interventionFollow landlord approved escalation processes and proceduresHit personal and team KPI s and help with the take-up of Universal Credit Requirements:Knowledge of income management and relevant housing legislationUnderstanding of welfare benefits and use of financial records and IT systemsStrong customer service and working well in a team environmentAbility to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.