Complaints Handler£27,000 - £29,000Liverpool Hybrid RoleDo you enjoy investigating issues and delivering fair outcomes for customers? Are you looking for a complaints role in financial services where quality, integrity, and regulation genuinely matter?A well-established financial services organisation is seeking a Complaints Handler to join its Operations team in Liverpool. This role exists to ensure customer complaints are handled thoroughly, fairly, and in line with regulatory expectations, playing a key part in protecting both customers and the business. About the BusinessThis financial services provider operates within a regulated environment, placing strong emphasis on Treating Customers Fairly, operational integrity, and high-quality customer outcomes. The business supports customers, broker partners, and internal stakeholders across a complex operational model. Role PurposeThe Complaints Handler is responsible for the end-to-end logging and investigation of customer complaints, ensuring compliance with internal policy and regulatory requirements. Working closely with Complaints, Quality Assurance, Compliance, and Operations teams, the role contributes to robust investigations, clear outcomes, and continuous improvement. Key Responsibilities Log, investigate, and manage customer complaints in line with FCA and internal policySupport a compliant and consistent complaints handling processLiaise with customers, broker/dealer partners, field teams, and third-party finance