Role: Resident Liaison Officer Location: Leamington Spa Pay: £19.05 per hour umbrella Hours: 8am-5pm, Mon-Fri We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on our Kitchen and Bathroom project in Birmingham. You will be a vital link between the site team, residents, and clients. You will be working on a Kitchen and Bathroom project so knowledge of this will be useful. Key Responsibilities:Booking appointments and managing schedules.Handling resident complaints and issues with professionalism and efficiency.Maintaining property records and conducting validation and customer satisfaction surveys.Facilitating communication between all stakeholders for a seamless project experience.Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements:Previous experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential. 6-12 monthsExceptional communication skills and ability to work collaboratively.IT proficiency and adaptability to on-site operations.Ability to work independently and as part of a team.Strong interpersonal skills and a proactive attitude.Ambitious, innovative, and self motivatedMust have driving licence