Job Title Workforce Planning and Forecasting Analyst - Contact Centre Job Description Turn data into decisions that shape the future Do you enjoy uncovering patterns, predicting outcomes, and helping businesses make smarter decisions? We''re looking for a Forecasting Analyst to join our team and play a key role in translating complex data into actionable insights that drive business performance. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to influence strategic planning across a growing organisation. This is a Hybrid role with three days per week in our Newcastle office Key Responsibilities What you''ll be doing As our Forecasting Analyst, you''ll be responsible for developing and maintaining forecasts that help guide critical business decisions. You''ll work closely with stakeholders across multiple functions, combining data analysis, commercial awareness, and strategic thinking to provide accurate and meaningful forecasts. Key responsibilities include: • Building, managing and continuously improving forecasting models. • Analysing historical performance, market trends and business drivers to predict future outcomes. • Producing regular forecasts, scenario plans and performance insights. • Partnering with leaders across Finance, Sales, Operations and other business teams to understand forecasting requirements. • Identifying risks, opportunities and emerging trends through data analysis. • ..... full job details .....