Job Title: DV Cleared Service Delivery Manager (Process Owner) Location: Basingstoke Rate: 600 per day Contract: Contractor (until 31/05/2027) Clearance: Must be willing and eligible to go through the DV Clearance process Working Pattern: Monday to Friday, fully on site Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement. What you''ll be doing: Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs. Act as the primary contact for customer queries related to service assets and configurations. Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders. Manage incident, problem, and change processes following ITIL best practices. Collaborate with internal teams and vendors to resolve issues and implement enhancements. Drive service improvement initiatives based on data and customer feedback. Support compliance, governance, and audit activities to uphold security standards. What you''ll bring: Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience