Position: 2nd Line Support Engineer Location: Leeds, On-site (UK-based)Salary: 26,000 - 32,000 A fantastic opportunity has become available for an experienced and motivated 2nd Line IT Service Desk Technician to join a fast-growing and award-winning provider of IT and communications services. This is a full-time, on-site role offering excellent progression prospects and a range of employee benefits.This position would suit someone who enjoys problem-solving, delivering excellent customer service, and working as part of a close-knit technical support team. The environment is dynamic, fast-paced, and ideal for individuals who thrive when challenged and want to continuously develop their skills.Key Responsibilities:Provide second-line support via phone, email, and remote toolsTake ownership of support tickets, ensuring timely resolution and customer satisfactionTroubleshoot hardware, software, and network issuesEscalate complex issues when necessary and follow through to resolutionCollaborate with 1st Line Technicians and assist in their technical developmentAssist in system changes, software installations, and user account managementMonitor systems proactively to prevent potential issuesMaintain accurate documentation and contribute to the internal knowledge baseSupport project work including migrations and infrastructure upgradesRequired Skills and Experience:Proven experience in a 2nd Line IT support roleStrong knowledge of Windows 10/11, Windows Server, Active DirectoryProfi