Customer Care Team Administrator Birmingham Hybrid Working £14.50 - £15.50 per hour Temp to Perm Opportunity A fantastic opportunity has arisen for a Customer Care Team Administrator to join a growing and innovative financial services organisation based in central Birmingham. This is a temp to perm position offering hybrid working, with three days in the office and two days working from home. This role would suit an organised, detail-focused individual with strong administration or data entry experience who is looking to build a long-term career within banking or financial services. Key Responsibilities Accurately inputting mortgage application, borrower and property information onto internal systems Supporting lending applications from Decision in Principle through to completion Liaising with brokers, mortgage advisers, solicitors and valuers Issuing identification and verification documentation to customers Ensuring all records are maintained accurately and confidentially Meeting service level agreements and daily processing targets Identifying discrepancies and escalating issues where required Supporting the wider operations team to deliver excellent customer outcomes Candidate Profile Previous administration, data entry or customer support experience Strong attention to detail with high levels of accuracy Excellent organisational skills and ability to manage multiple priorities Strong communication skills, both written and verbal Good working knowledge of Microsoft Off