FM HELPDESK COORDINATOR Salary: Up to £34,000Employment: Full Time, PermanentHours: Monday Friday, 8am 5pmWorking Pattern: Hybrid 3 days office / 2 days homeOut of Hours: 1 in 8 Duty Manager rotaCOMPANY OVERVIEWOur client is an established and growing business within the facilities management and building services sector.Due to continued growth, they are looking for a Helpdesk / Operations Administrator to support the day to day running of the helpdesk and operations team.This is a varied junior role with responsibility for job coordination, customer service, quotations, administration and supporting the sales team.JOB PURPOSETo provide day to day helpdesk and administrative support, ensuring customer jobs are logged, allocated and progressed efficiently.You will liaise with customers, engineers, suppliers and subcontractors while keeping job records and customer documentation accurate and up to date.JOB RESPONSIBILITIESAct as a first point of contact for customers by phone and email.Log, coordinate and allocate reactive jobs to engineers.Arrange engineer and subcontractor attendance.Keep customers updated on job progress.Maintain CRM and job management systems.Raise purchase orders.Obtain supplier quotations.Assist with customer quotations and estimates.Prepare customer documents, reports and job information.Provide administrative support to the sales team.Assist with sales enquiries and maintaining customer records.Support procurement/tender portals and basic business ..... full job details .....