Night Reception AgentWe have an exceptional opportunityto join our Front Office Team at

The Lanesborough .Awarded No. 1 Hotel in London in the Travel + Leisure World''s Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club and Spa.Oetker HotelsMasterpiece CollectionOetker Hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.Candidate ProfileAs Guest Relations Manager , you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with our guests.In this role, you will support Executive Head of Rooms Divisions to establish and maintain marketing objectives, operating criteria, programming, budgeting, VIP guests, associate relations and staff training.Responsibilities and DutiesEnsure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service.To act as The Lanesboroughs contact (Ambassador) for business, Embassies and Corporate accountsHandle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guests full satisfaction.Be proactive with upcoming arrivals and prepare the hotel for stays including liaising with Butlers, Housekeeping, Front Office, and FandB HODsBe responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the teamAssume the roles and responsibilities of Hotel Duty Manager as required.Key RequirementsThe ideal candidate would be able to demonstrate the following attributes:Previous experience in a similar role in a 5* establishmentis essential and experience in the luxury London market would be preferred.Knowledge of driving standards with acute attention to detail and delivery of business strategies.You will be required to possess good communication skills, both verbal and written, including complaint handling and resolution.Immaculate grooming standardsBe available, flexible and willing to work a 24h roaster when requiredExtensive knowledge of Opera system is essentialIn returnWe believe in recognising and valuing the contributions of our team members. To supportyourwellbeing and growth, we provide a robustreward andbenefits package, including:Financial WellbeingCompetitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth and WellnessPrivate Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist and massage treatmentsSubstantiality initiatesSocial and sports activities (e.g. football games, running club, yoga and pilates, etc.)Career Growth and Personal DevelopmentInternal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified training programmesFinancial incentives for bringing talents to The Lanesborough via Recommend-A-Friend schemeRecognition and Social InitiativesAward programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on FandB and Club and Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children''s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms and conditions apply to all benefits.EligibilityIn line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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