Capability / Practice Lead - Voice and Contact Centre Technology 120k - 140k + Bonus + Benefits, London based and Hybrid / Home workingDo you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.You''ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they''re expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology - and they need someone to drive this vision from the ground up.This is a rare opportunity to shape a new practice - defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.You''ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies - such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.You''ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come