We are seeking a proactive and reliable individual, with proven customer service and administration experience to join this small, busy office on a maternity cover basis. Key Responsibilities: Answer inbound customer calls and emails, assisting with queries in a timely manner Make outbound calls to new customers Liaise with other departments to arrange collections and deliveries Enter and amend customer orders and contracts using the internal CRM Occasional filing and general administrative support What We re Looking For: Excellent problem-solving skills Confident handling of complaints, with the ability to find suitable solutions Strong phone manner and interpersonal skills Ability to work under pressure in a busy environment Excellent attention to detail Quick learner and adaptable Additional Information: This role requires working on Bank Holidays (except Christmas Day, Boxing Day, and New Year s Day, which are included in your 29-day holiday entitlement) Free on-site parking provided If you are organised, proactive, and enjoy delivering excellent customer service, we d love to hear from you! Hours: Monday Friday, 8:00am 5:00pm Start Date: End of March / Early April