The Housing Ombudsman Service provides independent, impartial and fair dispute resolution for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents'' lives and landlords'' services.Digital, Data andamp; Technology at The Housing Ombudsman Service is on an exciting journey, laying the foundations for a digital transformation that will enhance how we deliver fairness and accountability across the housing sector. We''re building smarter systems, harnessing data, and creating tools that enable our people to resolve disputes efficiently and transparently.As ICT Enterprise Manager, you will be responsible for ensuring the smooth operation, support, and security of the organisation''s technology infrastructure. You will oversee IT service delivery, infrastructure management, and cyber resilience, ensuring high-quality support and efficient solutions for daily business operations.This is a hands-on leadership role where you''ll mentor and lead a skilled team, foster a collaborative culture, and work closely with external partners to deliver on SLAs and contracts. You''ll champion best practice in data security and disaster recovery, ensuring resilience across our network and server infrastructure. This is an 18-month fixed term contract. Primary responsibilities include: Lead and manage the ICT team to deliver reliable IT services and support.Oversee network, server, and infr