Membership Engagement Administrator We are currently recruiting for a Membership Engagement Administrator to start immediately for 6 Months; It could lead to perm for the right candidate; This role is hybrid Pay £17-19an hour - London THE ROLE This role provides a world-class customer service experience to the College''s fellows, members, stakeholders and non-members. WHAT WILL YOU BE DOING? Membership Management and Engagement Provide a world-class customer service experience to our membership and other people who contact us Champion the improvement of customer service and satisfaction via the effective handling and logging of all enquiries that are received through multiple channels: phone, multiple inboxes, activities logged on the CRM etc. Have a full understanding of the membership categories, the options to change memberships and the membership engagement ''touch points'' throughout the membership journey Provide administrative support for eliciting member feedback and ideas on College work and activities, which will be used to improve future engagement and strategy. This includes administration for the Membership Engagement Panel. Relationships Work to eliminate all processes which do not add value and be willing to suggest areas of improvement regarding membership experience and engagement Clearly communicate updates / handover of tasks as and when required with other team members Regulation and Information Governance Work in a fully compliant way