Customer Care Coordinator 
Specialist Building Services Contractor (Insurance Re-instatement)
Nazeing/ Hoddesdon, EN9
Permanent, Full time
Salary: £35k - £40k DOE
Start - ASAP
 
Location: Office-based (Nazeing)
Hours: Monday to Friday, 8:00am - 5:00pm
 
About the Company: 

Our client has been established following more than 25 years of experience within the property and construction industry. They provide a comprehensive, fully managed building service to private individuals, developers, and main contractors. The business also works closely with insurance facilitators on building insurance claims and reinstatement projects.
 

Values & Culture: 
 
The organisation operates as a friendly, family-owned business with a close-knit team that works collaboratively to deliver a first-class service and ensure high levels of client satisfaction. The company has been recognised for its performance, having won the NHBC Supplier of the Year Award for two consecutive years.
 
A strong emphasis is placed on customer care, listening to client requirements, and delivering the most appropriate solutions. The business believes that excellent customer service is built on strong relationships, clear communication, efficiency, and consistently exceeding customer expectations.
 

The Opportunity:
 
The company specialises in insurance reinstatement works. Due to continued growth, they are seeking a dynamic individual who can thrive in a fast-paced environment while providing exceptional customer service and administrative support within the Insurance Reinstatement division.

This role requires a self-motivated and adaptable individual who can maintain focus under pressure. It is particularly suited to someone who excels at multitasking, organisation, and delivering high-quality customer service in a busy working environment.
 

Experience & Qualifications:
 
The ideal candidate will have the following experience and attributes:

• Proven experience in customer-facing roles, with at least one year in construction-related customer care (knowledge of property maintenance or a similar background would be advantageous)
• Ability to work at pace, multitask effectively, and prioritise tasks while remaining organised
• Experience managing multiple claims or live work sites while maintaining accurate and up-to-date records
• Highly organised and proactive, with the ability to manage competing priorities
• Ability to provide clear and concise instructions to team members
• Strong team player with good interpersonal skills
• IT literate, with strong Microsoft Excel skills
• Strong numerical and mathematical ability

• Liaising with residents regarding material selections, parking arrangements, and site access ahead of scheduled works
• Ordering materials and plant, managing multiple preparatory tasks before project commencement
• Efficiently booking appointments with residents
• Overseeing incoming material deliveries and preparing items for dispatch
• Monitoring live works on site to ensure activities remain up to date
• Maintaining and updating client portals, ensuring accurate reporting and promptly informing clients of any on-site variations with supporting evidence where necessary
• Handling customer phone calls in a professional manner
• Issuing purchase orders and maintaining accurate records
• Updating clients upon completion of works, providing relevant photographs and completed customer satisfaction documentation
• Maintaining internal trackers for each client and distributing updated versions when required
• Undertaking occasional site visits
• Working collaboratively with the wider team to ensure smooth project delivery