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Permanent

Customer Account Manager

Chandler's Ford
money-bag 50000.00-50000.00 Annual
2924857074
Posted 2 weeks ago

Regional Customer Account Manager - Aviation (EMEA)My client is seeking a Regional Customer Account Manager to oversee customer interactions and support for engine maintenance services across Europe, the Middle East, and Africa (EMEA). This role ensures smooth after-sales operations, fosters strong client relationships, and optimizes service processes.Key Responsibilities:Act as the main point of contact for clients during engine repair and maintenance procedures.Develop and implement service plans that deliver high-quality support while controlling costs.Establish and nurture strong connections with customers, addressing their concerns effectively.Manage the balance between operational efficiency, customer expectations, and business profitability.Provide frequent updates on project status, including technical reports, cost breakdowns, invoices, and shipping details.Offer commercial and technical insights to align service delivery with both business and customer requirements.Organize meetings and documentation exchanges between clients and service centers.Ensure that all contractual obligations and customer specifications are met.Oversee financial aspects, including project margins, revenue generation, and customer satisfaction ratings.Take a proactive approach to managing customer accounts, including overseeing payments and credit arrangements.Collaborate closely with other departments to maintain existing contracts and explore new business opportunities.Represent the compan

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