HEAD OF SUPPLY CHAIN MAIN PURPOSE Responsible for UK and EU supply chain, covering budgeting, planning, inbound freight, B2B and D2C order management, warehousing, outbound freight. Setup operational strategy to optimise customer service and minimise operational costs. Manage budgets and drive continuous improvement internally and with supply chain partners, monitoring performance through KPIs and regular benchmarking. RESPONSIBILITIES OF JOB Lead the UK/EU Operations team, managing workloads, deadlines and communication.Effectively recruit, motivate and develop staff, driving a culture of continuous improvement.Manage external supply chain providers including 3PLs, driving a high level of service, on time delivery and cost efficiency.Setup annual UK and EU operational budget, driving cost reduction per unit sold. Monitor monthly performance against budget using KPIs, implementing preventive and corrective measures as required.Liaise and align with Sales, Finance and Customer Services to achieve business objectives across B2B and D2C distribution.Lead NetSuite ERP implementation for ITUK/ITEU Operations.Lead any operational project, including migration to new providers or new EU markets, new IT systems, and supply chain planning of promotions. Achieve successful launch, on time and to budget.Ensure high level of stock availability across B2B and D2C while minimising working capital.Manage complexity of high cube products, coupled with challenges of nested product and size s