We are seeking a Senior IT Service Manager to take ownership of the performance, governance and continual improvement of critical IT services. This is an outstanding opportunity to play a leading role in ensuring service excellence across a diverse technology estate while working closely with customers, technical teams and key stakeholders.The successful candidate will combine strong operational leadership with strategic thinking, helping to shape service delivery, drive customer satisfaction and ensure services evolve in line with business needs.The RoleAs Senior IT Service Manager, you will be responsible for overseeing the delivery and continuous improvement of multiple IT services, ensuring they remain reliable, secure and aligned to both customer requirements and organisational objectives.Working across a broad range of stakeholders, you will act as the central point of coordination between customers, operational teams, project delivery functions and technical specialists. You will lead service reviews, manage major service issues, identify improvement opportunities and ensure the effective governance of service management processes.This role requires an individual who can balance operational excellence, customer engagement and commercial awareness while maintaining a strong focus on service quality and performance.Key ResponsibilitiesLead the delivery and management of business-critical IT services across multiple platforms and service lines.Build and maintain strong ..... full job details .....