Head of OperationsLocation: Bromsgrove (Office-based with UK travel)Type: Full-time, PermanentSalary: £60,000 - £65,000 + bonus + benefitsAbout the BusinessOur client is an ethically driven, community-focused retail and hospitality business with a growing UK footprint. Built on strong values around sustainability, responsible sourcing, and customer experience, they are known for delivering high-quality products while prioritising people, partners, and the environment.With an expanding franchised network, ESG principles are embedded into day-to-day operations.The OpportunityA key senior leadership role for a commercially focused Head of Operations to take ownership of performance, governance, and scalability across the UK estate.Reporting to the executive team, you will define and deliver operational strategy, ensuring sites run safely, efficiently, and in line with brand standards. This role combines strategic influence with hands-on leadership.Key ResponsibilitiesOperations and PerformanceDeliver the UK operational strategy aligned to growth plansDrive consistency, quality, and profitabilityImplement KPIs, performance frameworks, and accountabilityEnsure compliance with HandS, food safety, and regulationsFranchise and Stakeholder ManagementLead relationships with franchise partners and stakeholdersDrive performance and accountabilitySupport new openings and operational readinessSupply Chain and CommercialOversee supply chain strategy for efficiency and scalabilityBalance cos