Service Administrator / Dispatch Coordinator

£29,000 – £32,000 per annum | 3 days office / 2 days home | Watford

About the Role We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension).

You’ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed.

This is a hybrid role offering flexibility, with three days in the office and two from home.

Key Responsibilities

• Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
• Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
• Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
• Order and ship spare parts, including urgent requests.
• Maintain accurate records, data, and reporting in line with company standards.
• Support preventative maintenance planning and ensure compliance with service agreements.

• Proven administration experience, ideally within a service organisation.
• Strong knowledge of SAP; ServiceMax experience is a plus.
• Excellent organisation, time management, and problem-solving skills.
• Strong communication skills with internal teams and external customers.
• Flexible, adaptable, and willing to learn; some European travel for training may be required.

• Competitive salary: £29,000 – £32,000 per year
• Hybrid working: 3 days in office, 2 days from home
• Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership