About the role Working within the Payroll Manager Service team, you''ll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You''ll assist both the clients and the employee users with payroll and systems queries, and should also be seen as a subject matter expert for this across the wider business. You''ll be focused on service delivery and providing a great client experience. This is a full time, permanent role working 3 days in our Swinton office. Key responsibilities include: Managing a strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely. Building close working relationships with both the clients and the team. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Owning and taking responsibility for the client journey, always ensuring service excellence. Helping clients understand how best to use their Moorepay Software to supporttheir business needs. Reviewing client processes to identify inefficiencies and suggest improvements. Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment. Reviewing and acting upon all customer feedback; acting as a primary point of esca