Job Summary of Team Leader- Claims This is a role supporting the Team Manager or Head of Fast Track with the performance, development and technical supervision of a team of RTA Fee Earners and administration support. Delivering excellent service to our clients whilst ensuring consistency of process and delivery of KPIs within Minster Law. Core Responsibilities of Team Leader- Claims Understanding of the divisional financial plan, and to set targets, strategy and tactics based on the same. Deliver financial target. Completing monthly one-to-one meetings, mid-point and end of year appraisal reviews in line with company policies. Monitor all aspects of performance in line with targets and be responsible for agreed KPIs. Monitor call performance to ensure telephony KPI s are achieved. Responding to and Managing of Client complaints ensure complaints are handled in accordance with the Law Society and company policies and procedures. That these are kept to a minimum with feedback documented in relation to the same. Ensure the team complies with the DPA by carrying out regular call listening checks. Close monitoring of all Case Progression MI. A commitment to mentoring, coaching and embedding new working practices and procedures Complete monthly management controls and act on and make recommendations based on the outputs of the same. Provide technical guidance on issues relating to personal injury cases, both litigated and non-litigated in order to drive litigation strateg