Due to the ongoing growth of the clients business, we have a vacancy for a full-time customer service agent to join the team in the Heathrow office. You''ll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. You''ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers.Duties Include:Excellent interpersonal and active listening skills.Clear communication skills and a strong command of the English language.Strong attention to detail.Ability to work well in a team.Multitasking skills and good organisational abilities.Listen carefully and understand customers'' circumstances and needs.Answering all customer queries/bookings via Phone, Email, and internet.Be proactive in resolution of any queries, dealing with both internal and external customersTo achieve your individual daily targets as set by the Customer Service Manager.Chasing delivery reports as to keep clients informed on their deliveries.General administrative tasks.Assist with receiving and processing shipments.Help with fulfilment projects.Flexible with in the future being on call (once trained up) - This is on a rota basis within the team.Key Skills:Confident telephone manne