Customer Service OfficerBristol (Hybrid - 2 days in the office)21 hours per week, fixed term until end of January 2027Work pattern to be agreedSalary - £15.30 p.hWe are recruiting for a Customer Feedback Officer with proven experience in social housing to manage complaints and customer feedback within a busy customer experience team.Key responsibilities:Manage complaints end-to-end, from initial receipt through to resolution and closureHandle enquiries from MPs, Councillors and the Housing OmbudsmanAct as the main point of contact for customers, providing clear and timely updatesWork with internal teams and contractors to investigate and resolve issuesIdentify trends in feedback and support service improvementEnsure all cases are managed in line with regulatory requirements and internal policiesMaintain accurate records in line with data protection standardsRequirements:Experience of managing complaints from receipt through to resolution, ensuring a fair, thorough and customer-focused approach.Good understanding of complaint handling processes, including the ability to assess, investigate and respond to complaints effectively.Ability to manage priorities, follow policy timescales and meet statutory deadlinesStrong case management skills, with experience of maintaining accurate records and tracking actionsKnowledge and understanding of the Housing Ombudsman Complaint Handling Code and its application in complaint investigations and responses.Excellent written communication ..... full job details .....