IT Service Management Analyst (ITSM)Hybrid - 2 days per week in the office Leeds / BradfordTo £45,000Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management?We''re recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes.This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM functionYou''ll work with modern ITSM tooling, including Jira Service Management, supporting service reporting, workflow improvements, process optimisation, and data-driven decision making.This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role.We''re looking for:ITIL-certified professionals with experience across Major Incident and Change ManagementStrong understanding of ITIL best practices and service governanceConfidence managing change requests, facilitating CAB discussions, and ensuring effective change governanceExperience in Problem Management, Root Cause Analysis, and Service ReportingHands-on experience with Jira Service Management ..... full job details .....