Job Title: Resident Involvement ManagerLocation: NewhamTerm: 1 YearRate: 28.91 PAYE hourAre you passionate about enhancing resident experiences and fostering community engagement? Our client is seeking a dynamic Resident Involvement Manager to lead a transformative initiative within Housing Services. Join us in making a real difference for residents!Key Responsibilities:Collaborate with Residents: Work closely with residents and staff to deliver exceptional customer service, ensuring their needs are met and experiences improved.Drive Resident Involvement: Champion customer service excellence by placing residents at the heart of our objectives. Strive for continuous improvement, utilising benchmarks and best practises from the sector.Team Leadership: Manage and mentor a dedicated team of Resident Involvement Coordinators, overseeing daily operations and activities across Housing Hubs.Deliver Outstanding Customer Service: Ensure a face-to-face service that operates efficiently, enhancing resident support and satisfaction.Support Resident Groups: Empower recognised resident groups to strengthen their influence and shape service delivery effectively.Resource Management: Allocate resources strategically to meet the demands of the role.Deputy Role: Step in for the Head of Resident Involvement when necessary.What We''re Looking For:Proven experience in collaborative working and customer service.Strong team and operational management skills.A strategic mindset with the ability to inf