Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officersTo be responsible for undertaking daily scheduling of operatives including resource levelling and reassigning tasks where necessary.Receive repair requests, to diagnose using skills, training and IT systemsBe prepared to work in different teams to ensure staffing levels are maintainedTo plan and manage daytime emergencies whilst ensuring KPI''s are adhered toCarry out any other duties commensurate with the nature of the post.Connect2Dudley is a trading style of Dudley and Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council and Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency and Business. It positively encourages applications from all suitably qualified and eligible candidates.