Job Title: Parts Advisor / Sales Advisor Location: Northampton, NN5 Salary: Up to £32,000 per annum Reports to: Branch Manager Company: Confidential Job Purpose The purpose of this role is to consistently deliver required sales margin and contribution targets by increasing revenue through proactive telephone, email, and branch-based sales activity, while providing a high standard of customer service. The role supports business growth through effective sales processes, customer engagement, stock control, and operational accuracy. Key Responsibilities Sales and Customer Service - Answer inbound telephone sales enquiries within five rings and respond to email enquiries promptly. - Accurately log all enquiries, quotes, orders, and customer requirements on the internal sales system. - Identify customer needs and confirm product availability, pricing, and delivery requirements. - Proactively upsell and cross-sell complementary products to maximise order value and margin. - Make outbound sales calls to existing and lapsed customers to generate additional revenue. - Assess local market conditions and identify sales opportunities using LinkedIn, Facebook, and other social media platforms. - Maintain excellent customer service standards in line with agreed service level agreements. Sales Processing - Capture full customer order details, including part requirements, availability, and delivery expectations. - Advise customers on secondary or related parts required to comple