Location: Fully onsite at a Manchester City Centre officeSchedule: Permanent, 37.5 hours per week, with shifts scheduled between 7am - 7pm, Monday to FridaySalary: Up to £35,(Apply online only) per annum, depending on experience and qualificationsRole OverviewAs a Product Expert, you''ll be instrumental in supporting a network of Pro Tier solar and storage installers. You''ll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures.Your strong product knowledge and excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.Key Responsibilities Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.Assist with system configuration, product compatibility, and optimal system design.Accurately log support cases for internal tracking and continuous improvement.Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.Stay informed on the latest product updates and technical documentation. What We''re Looking For 3-5 years of experience in a technical support or call centre environment.Ability to troubleshoot and explain technical topics to non-technical audiences.Experience