Join a leading independent technology and services provider as a First Line Analyst (L2)Job Overview: We are looking for a First Line Analyst (L2) to support the delivery of a 24/7 x 365 service. You will work in rotating Early, Mid, and Late shifts covering 07:00 - 19:00, providing technical support and service delivery to Computacenter''s customers while ensuring adherence to agreed standards and procedures.Location: Hybrid working - 1-2 days in office with training face to face in office. Milton Keynes 3 (Caldecotte, Buckinghamshire)Daily Rate: £12.60 per hour (PAYE) OR £16.35 per hour (via a Hays approved umbrella company), in-scope IR35Contract Length: 24-Nov-2025 to 31-Mar-2026Start Date: ASAPKey Responsibilities:* Provide first-line technical support to customers * Investigate and resolve incidents promptly * Fulfil service requests and assist with problem investigations * Create and maintain support documentation * Deliver technical coaching and guidance to colleagues * Ensure compliance with ITIL processes and service desk standardsKey Requirements:* Active SC Clearance * Experience in incident investigation and resolution * Ability to fulfil requests and assist with problem investigations * Strong understanding of ITIL processes and service desk operations * Excellent communication and customer service skillsAdditional Information: * Interview Process: One-stage interviewHow to Apply: If you''re interested in this role, click ''apply now'' to forward an up-to-date c