Are you passionate about Technology?Do you have fantastic customer service skills?If the answer is yes to the above then this is the ideal role for you!Job Title: Trainee IT Support EngineerLocation: RamsgateSalary: 25,000 per annum plus bonus and profit share (30K OTE)Job Type: Full time/permanent This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events)Duties include:Respond to incoming support requests via phone, email, or ticketing system in a timely mannerProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareTroubleshoot and resolve technical issues, escalating more complex problems to the appropriate teamAssist with user account management, including creating and managing user profiles and permissionsDocument all support activities and solutions in the ticketing systemCollaborate with other IT team members to ensure timely resolution of issuesProvide excellent customer service and ensure user satisfaction with technical support servicesQualifications/Skills required:A passion for IT and TechnologyAbility to demonstrate an understanding of basic computer troubleshootingQualification in IT would be preferred but not essentialExcellent customer service skills