Customer Service ManagerLocation: Twickenham, Hybrid opportunity, parking available, flexible working, hybrid opportunitySalary: 40,000 - 45,000 with generous benefits package plus bonus scheme option, medical insurance, dental insurance, life assurance, EAP and 25 days holiday. Are you passionate about ensuring customer satisfaction and fostering strong relationships? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we want YOU to join our client as Customer Service Manager. About the Role: As the CSM, you will be the driving force behind an exceptional customer journey for our client''s manufacturing sites. You will lead the onboarding process, ensure operational readiness, and champion product adoption while keeping customer satisfaction at the forefront. What You''ll Do:Onboarding Lead the customer onboarding lifecycle from contract handover to successful deliveryCoordinate all elements of site setup, including configuration and user access.Deliver engaging training sessions, both virtual and onsite.Customer Relationship ManagementAct as the primary escalation point for customers, facilitating clear communication.Conduct regular check-ins to assess performance and identify training needs.Product, Installation and Support AlignmentServe as the voice of the customer, relaying feedback to internal teams.Communicate installation requirements and support escalations effectively.Process, Documentation and Continuous ImprovementMaintain