Your new company
My client, a true professional within the field of construction, is seeking a professional customer care coordinator to join their team on a permanent basis.
Based from contemporary offices in Birchwood, you will be joining a very friendly and supportive team who pride themselves on the service they provide to both internal and external customers.

Your new role

The position is being offered full-time Monday to Friday, with a hybrid model in place working from home x 1 day per week.
You will be responsible for the day-to-day customer coordination, providing an exemplary service to both internal and external customers.
Some of your duties will include but not limited to
Liaising with customers to identify and prioritise needs
Arranging customer home appointments
Maintaining accurate service records
Ensure all calls and emails received into the central inbox are answered professionally and managed appropriately
Coordinate subcontractors and the supply of material concurrently, ensuring maintenance requests are carried out
Book appointments for suppliers, subcontractors, or site teams to deal with underlying building defects as well as update progress to customers.

What you''ll need to succeed
Strong proven history within an office-based customer service role
Excellent communication skills, both written and verbal
Passion for going that extra mile
Strong administration skills with an excellent eye for detail



What you''ll get in return
Working from contemporary offices
Free parking
Friendly and supportive team
Hybrid model
Competitive salary at -29,100



What you need to do now


If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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