Operations and Customer Support Assistant Pay: £13.05 per hour + bonus Location: Outskirts of Bishop s Stortford Hours: 40 hours per week Monday Friday 8:30am 5:00pm (30-min lunch) Contract: Permanent An established local business is looking for a proactive Operations and Customer Support Assistant to strengthen its office function. This is a varied role combining client communication with hands-on administrative coordination. You ll be part of a close-knit team where accuracy, responsiveness, and organisation are key. Full onboarding and system training will be provided. The Role Coordinate incoming enquiries via phone, email, and online chat Maintain accurate records across internal systems and Excel trackers Organise courier collections and monitor deliveries Process physical items and manage associated documentation Support general office operations as required About You Background in customer-facing or administrative roles Confident communicator with strong attention to detail Comfortable managing multiple tasks and deadlines IT literate, particularly with spreadsheets and databases Benefits Performance-related annual bonus Pension scheme 20 days annual leave Free on-site parking and convenient rail access This vacancy is advertised by RecruitAbility Ltd, acting as an Employment Agency.