Lead Application Support AnalystNewport/Hybrid - One day a week on siteSalary: £48,000 per annumVIQU have partnered with a leading government organisation who are actively seeking a Lead Application Support Analyst/Manager to join their team to lead and manage the technical support team to ensure timely and effective resolution of software application issues.Duties for the Lead Application Support Analyst: Lead and manage a technical support team, fixing high level software application issues when required. Release management - Coordinate software updates and manage release calendars, communicating release plans and conducting readiness reviews. Design, implement and maintain CI/CD pipelines for automated software deployment, ensuring efficient deployment processes with minimal downtime. Develop and maintain configuration management processes, implementing automated tools to reduce errors whilst monitoring and auditing configurations regularly for discrepancies. Oversee change control processes and ensure proper documentation. Foster a culture of continuous improvement and customer service excellence. Experience required for the Lead Application Support Analyst: Previously led and managed software/application support teams.Experience of modern programming languages (C#), problem solving and debugging code.Experience of leading a technical team, ensuring conformance to Agile principles.Ability to provide technical and professional mentoring.Experience of managing releases, de