Purpose: To provide technical support for the TVS SCS Customer, Supply Chain, Purchasing and Warehouse Teams, ensuring delivery of compliant product, technical approval and obsolescence management, mainly for TVS SCS Defence contracts. Main Duties and Responsibilities: Handling customer queries, in particular providing part identification and servicing information by referencing catalogues, part specifications, technical publications, drawings, and fitting instructions. Build effective working relations with customers and suppliers. Maintain and amend part related technical publications. Assist procurement department to source alternative parts. Inbound product quality checks including verification of supplier part measurement reports. Liaise with UKNCB agents to allocate and maintain Nato Stock Numbers (NSNs) for vehicle and general equipment parts. Management and resolution of customer non-conformances. Implement containment, correction and conduct root cause investigation. Process and inspect customer returns to insure the correct parts have been returned and any reported non-conformances are valid. Knowledge, Skills, Qualifications and Experience: Qualified to HNC or equivalent experience in an engineering / mechanical discipline. Ability to read engineering drawings. Ability to use basic measuring equipment. Some understanding of vehicle systems. Effective communicator. Resilient and clear thinking under pressure. Literate and numerate. Customer Focus.