Branch Manager - Lettings & Property Management
Location: Leamington Spa and surrounding areas
Salary: £40,000-£50,000 basic (DOE) + performance-based bonus
Contract: Full-time, Permanent
Working Hours: Monday-Friday, 09:00-17:30 and 1 in 4 Saturdays, 09:00-15:00

About the Role

We''re seeking an experienced and motivated Branch Manager to lead the day-to-day operations of our clients Lettings and Property Management functions. You''ll be a key driver in ensuring the smooth and compliant running of the branch, while providing empowering leadership to a passionate and high-performing team.

You''ll oversee both residential and student property portfolios and play a vital role in delivering exceptional customer service, growing revenue streams, and ensuring operational excellence.

Key Responsibilities

• Lead and motivate the lettings and property management teams to meet performance targets
• Deliver customer-centric services aligned with business objectives
• Train, develop, and support team members to achieve individual and branch goals
• Contribute to wider leadership initiatives and process improvements
• Build and maintain strong relationships with landlords, tenants, and stakeholders
• Drive new business through property valuations and winning instructions
• Identify and implement opportunities to increase revenue across lettings and property services
• Oversee the onboarding and setup of new properties
• Oversee a diverse portfolio (residential and HMO), ensuring operational excellence and legal compliance
• Ensure the team is up to date with legislation and trained accordingly
• Manage escalated landlord and tenant issues professionally and efficiently
• Lead on seasonal operations and major maintenance or refurbishment projects
• Maintain compliance with safety standards, data protection, and money laundering regulations
• Review and present operational performance against KPIs and targets

Key Skills & Experience

• Proven experience in lettings or senior lettings management roles
• Strong knowledge of the local property market and lettings legislation
• Experienced in managing residential and HMO portfolios
• Skilled at valuations, negotiations, and business development
• Excellent leadership, communication, and interpersonal skills
• Strong organisational skills with the ability to manage multiple priorities
• Ability to resolve complaints and escalated issues effectively
• Proficient in property management software and Microsoft Office
• Confident in financial oversight (invoices, budgets, reporting)
• Own car and willingness to travel locally

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