RSR are currently recruiting a Complaints and Service Recovery Case Worker to work on a 6-month contract with possible extension. . The role will be based with a UK Police Force, and so applicants must undergo national security checks. The role is office based and hours of work are Monday to Friday in Central Birmingham. The rate of pay will be 19.19p per hour (PAYE) Role overview: The Service Recovery role is to handle complaints quickly, in a reasonable and proportionate manner, identifying areas of learning and development to enable WMP to improve to offer the best possible service to the public. Main ResponsibilitiesAnalyse complaints and communicate with members of public to understand their dissatisfaction with WMP service.Scope complaints and conduct matters objectively in accordance with complaints and misconduct legislation, ensuring evidence is secured and preserved.Identify risk and vulnerabilities and ensure policy and process is followed to ensure risk is mitigated and safeguarding is in place.Ensure relevant scoping and information is documented on electronic systems accurately to assist the integrity of data and support data abstraction.Using effective communication skills and initiative you will identify the best means of resolution to assist the Appropriate Authority in an informed decision of how the complaint should be handled.Complete relevant legislative correspondence precisely and with professionalism which will withstand scrutiny, ensuring relevan