Overview

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We’re not about selling products - we want to solve problems and change lives through Monzo.Our TechOps team is the heart of Monzo, ensuring that every Monzonaut has the tools and support they need to do their best work. As the friendly face of this team, our TechOps Support specialists are often the first point of contact for anyone needing help, whether it’s fixing a technical problem, setting up a new device, or getting a quick answer. We’re focused on providing a positive and empathetic experience with every interaction, building trust and making sure everyone feels heard and supported. We don\u2019t just solve problems - we build a foundation of reliability and excellence that enables the entire company to thrive.Responsibilities

Supporting our Monzonauts - ranging from in person out of our offices or remotelySupport the team with computer onboarding sessions for our new MonzonautsActing as a point of escalation for complex incidents, providing clear communication and fast resolutionOwning technical standards for device management and SaaS administration, ensuring quality, scalability, and complianceShaping proposals and influencing our approach to security, tooling, and onboarding at scaleMentoring and guiding TechOps specialists, sharing knowledge and setting best practicesResearching and introducing new technologies and processes that improve the way Monzo worksBalancing hands-on technical work with strategic initiatives that drive our tools, practices, and services forwardDeep experience managing macOS and SaaS platforms at scale, including tools like Slack, Okta, Google Workspace, Notion, and Jamf MDMLeading large projects and coordinating with multiple stakeholdersExperience running incident response and post-incident reviewsMentoring and coaching others and raising the standard of the teamResearching and introducing new technologies to solve complex, cross-functional problemsDelivering improvements in scalability and resilience for internal IT environmentsJoining our out of hours on call rota (this comes with additional compensation)Qualifications

Experience in managing macOS and SaaS platforms at scale, including Slack, Okta, Google Workspace, Notion, and Jamf MDMAbility to lead large projects and coordinate with multiple stakeholdersExperience running incident response and post-incident reviewsMentoring skills and a drive to raise team standardsAbility to research and introduce new technologies to solve complex, cross-functional problemsTrack record of delivering improvements in scalability and resilience for internal IT environmentsWillingness to join an out of hours on-call rota (additional compensation)Nice-to-haves: familiarity with compliance and security standards for SaaS and endpoint managementExperience automating tasks with code, APIs, or scripting languagesWhat\u2019s in it for you

£57,000 - £70,000 salary range, plus share options.This role is based in our London office; you would be expected to work from the London office at least 4 days a week, on site. There is an option to work from home when needed, but this is not a remote position.Flexible working hours and trust to work enough hours to do your job well, at times that suit you and your team.£1,000 learning budget each year for books, training courses and conferences.Application process

The application journey has 3 key steps:30-minute interview with the hiring manager2 hours of technical and behavioural interviewsThis process should take around 2-3 weeks. We are flexible on scheduling to fit your needs.Equal opportunities

Diversity and inclusion are a priority for us. We are an equal opportunity employer. All applicants will be considered for employment without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.We encourage you to apply even if you do not meet every listed requirement and welcome applicants who bring diverse perspectives.Identity and applicant information

We have optional identity and demographic surveys to improve our hiring process. Participation is voluntary and anonymous to Monzo. Your responses help us improve inclusion and equity in our hiring process.If you have questions about the process or need accessibility accommodations, please contact businesshiring@monzo.com.Apply for this job

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