Housing Services Manager To be responsible for and deliver a Housing management service to tenants and leaseholders within the Loughborough Estate Management Board through the Income Maximisation Team. These include rent and service charge collection, voids management, repairs, nuisance and anti social behaviour and all other housing management services. To contribute to the overall performance of the LEMB and take responsibility for managing staff and properties within the LEMB s management area, adopting and developing customer service strategies, in accordance with LEMB policies and procedures. To develop and review strategies, policies, procedures and action plans and ensure that key service standards and performance targets are achieved across a range of work areas. To actively contribute to the management of the service provided by LEMB as a member of the Management team, and deputise for the Neighbourhood Services Director. To ensure the LEMB s statutory responsibilities with regards to Health and Safety and other relevant reviews are complied with. To comply with all legislations relating to the role. Responsible for checking own work and for following LEMB policies and procedures for the delivery of the highest standards of service. Collating information to respond to members enquiries, all complaints, managing nuisance and anti-social behaviour. To take appropriate action to resolve specific and general issues affecting the equality of service delivery and to mon