Role: Field Service Engineer

Location: Covering all of the Midlands

Hours: 45 hours per week | between 08:00 and 17:30 Monday to Friday 

- Looking for flexibility? We offer 40-hour per week option

Salary: between £43,992 and £46,800 pa DOE (based on 45hpw)

Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We''re looking for a proactive and customer-focused Field Service Engineer to join our Aftermarket team!

This is a mobile role where you''ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You''ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.

Key Responsibilities:

• Diagnose and repair faults on vehicle chassis and mounted equipment
• Carry out servicing and maintenance to a high standard
• Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
• Use diagnostic software and tools to identify and resolve issues
• Log all work using PDA software and maintain accurate service records
• Travel to customer sites across the UK, sometimes at short notice
• Maintain a clean and safe working environment at all times
• Communicate clearly with customers and provide excellent service
• Support health and safety practices and complete risk assessments as required

Ideal Candidate:

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
• Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
• Strong diagnostic and fault-finding skills
• Knowledge of vehicle technology systems and compliance standards
• Comfortable working independently and managing your own workload
• Excellent communication and customer service skills
• Flexible with working hours and willing to travel
• General computer literacy and ability to complete technical documentation
• Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus