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Permanent

Head of Application Support

Stourport-on-severn
money-bag 55000.00-55000.00 Annual
2972809036
Posted 2 days ago

Role: Head of Application SupportLocation: Kidderminster (Fully In-Office)Salary: £55,000 - £65,000A strategic leadership opportunity for a customer-focused professional to lead and evolve the support function for a growing ERP software provider. As Head of Software Support, you''ll oversee all aspects of customer support-from first-line troubleshooting to complex technical resolution-ensuring a high-quality, consistent experience across products and teams.You''ll play a key role in shaping support strategy, developing talent, and enhancing processes, while championing service excellence and cross-functional collaboration.The successful candidate will be required to be on-site Monday to Friday, so please ensure that being on-site in Kidderminster is feasible and of interest to you.Key ResponsibilitiesLead, coach, and inspire a team of managers and support specialistsDrive performance through clear KPIs, ownership, and service delivery standardsStreamline and enhance support workflows to improve speed, accuracy, and customer satisfactionManage escalations and foster a culture of proactive issue resolutionCollaborate with Development, Product, Delivery, and Sales to ensure a cohesive customer journeyContinuously develop team knowledge and capability around ERP solutionsContribute to the company''s leadership strategy and customer-centric goalsWhat You BringProven experience in leading software support or service delivery functionsStrong understanding of ERP systems or similar c

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