Field Operations ManagerField-Based - North and CentralGBP33,150-GBP34,680 + bonus/commissionA well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team.About the Company

This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement.The Role

The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits.Key ResponsibilitiesLead, manage, and support a team of field-based professionals

Recruit, train, and audit field operatives to maintain high standards

Monitor field performance to ensure delivery of KPIs and SLAs

Provide coaching through regular one-to-ones and accompanied field visits

Analyse performance data and submit regular reports to senior management

Ensure compliance with all relevant regulations, processes, and safety procedures

Manage escalated field issues, including payment disputes and customer complaints

Contribute to business improvement projects and support new initiative rollouts

Build effective relationships with internal teams, clients, and stakeholders

Essential RequirementsProven experience managing remote or field-based teams

Demonstrable background in debt collection or arrears recovery

Strong leadership and performance management capabilities

Excellent communication, coaching, and interpersonal skills

Analytical and organised, with a proactive approach to problem-solving

Knowledge of the utilities sector is advantageous

Full UK driving licence

What s on OfferA senior-level field operations role within a well-established company

The chance to influence strategy and drive service excellence

Career development opportunities in a growing sector

Competitive salary and benefits package

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