Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a Customer Service Specialist. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment. Key Responsibilities: Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems Contribute to projects such as Salesforce implementation, new product launches, and process improvements Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction Build strong customer relationships, providing technical guidance where appropriate Maintain accurate customer records and documentation Candidate Requirements: Fluent written and spoken European Language skills (French, German, Spanish, Italian, Polish, Hungarian) Proven experience in a customer service role, manufacturing or export experience would be advantageous but not essential Excellent problem-solving and communication skills Ability to manage multiple tasks while maintaining attention to detail Confident using CRM systems (Salesforce experience beneficial) and Micr