3rd Line Engineer Oxfordshire, Buckinghamshire and London Salary - Competitive turn IT on are looking for an enthusiastic and self-motivated and experienced 3rd line technical support to join an existing technical support team to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities Manage 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school''s function by providing robust technical solutions. Help with the support/mentoring of the 1st/2nd support roles Enforcing and monitoring in line with school policies To undertake project work and lead on various projects from inception to implementation Internal network support if required Internal staff training Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive and pro-active communication skills both verbal and written Flexible and ..... full job details .....