Job Title: 2nd / 3rd Line IT Support EngineerLocation: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: (Apply online only) a day DOEAbout the RoleOur client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems.Key ResponsibilitiesEnd User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met.Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including:Device imaging and configurationUser data transferPost-deployment supportActive Directory and M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments.Handle escalated tickets from 1st and 2nd line teams.Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage.Implement patching, security updates, and scripting for automation.Collaborate with engineering and security teams to resolve complex issues.Document processes and resolutions for knowledge sharing.Essential Skills and ExperienceExperience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities.Technical Skills:Windows 10/11 enterprise deployment experi