Join Marley - Where Your Career Can Truly Take Shape!Location: Cheltenham Role: Claims Specialist Are you ready to be part of a friendly, forward-thinking team that''s reshaping the future of claims handling in the UK housing sector? At Marley, we''re not just another insurance company , we''re a growing business at the cutting edge of Structural Warranty Insurance, helping homeowners and insurers navigate the complexities of property defects with confidence and care.About the RoleAs our new Claims Specialist, you''ll be the reassuring voice and expert guide for homeowners making claims on their new-build warranties. Based in our Cheltenham office, you''ll manage claims from start to finish - whether it''s a single homeowner or a managing agent representing a whole block of flats.These aren''t your typical fire or flood claims - they''re more nuanced, always interesting, and require a bit of building know-how (don''t worry, we''ll help you build that knowledge!). What matters most is your commitment to exceptional customer service and your ability to handle each case with care and professionalism.What You''ll Bring1+ year of experience in insurance claims handlingProperty/construction insurance background? Great! If not, we''ll train youConfident communicator - written, verbal, and over the phoneA natural problem-solver with top-notch customer service skillsOrganised, independent, and a true team playerComfortable with MS Word, Excel, Outlook and TeamsEager to learn, grow, an