Job Title: 2nd Line Support EngineerSalary: £28,000 - £32,000 per annum (depending on experience)Location: Hemel HempsteadHours: Monday to Friday, covering shifts between 8:00am - 6:00pmA rapidly expanding IT consultancy and cloud services provider is looking for a 2nd Line Support Engineer to join their growing team. This is a fantastic opportunity for a driven individual with managed services experience who is keen to broaden their technical exposure and take the next step in their career.Interested in finding out more?You''ll be part of a close-knit, fast-paced team where teamwork is essential. The company promotes a positive working environment, with regular social events and a strong focus on employee development through tailored training and progression opportunities.Key responsibilities:Handling and resolving service tickets through the internal helpdesk system Communicating with clients to understand and meet their IT needs Supporting, recommending, and implementing appropriate technology solutions Ensuring the smooth day-to-day running of client IT systems Delivering support via phone, remote tools, and occasional on-site visits Assisting with project delivery from initial scoping through to completion and aftercare Skills and experience required:Experience with Microsoft Windows (7 and above) and Microsoft Office (2010 onwards) Strong knowledge of Microsoft 365 environments Familiarity with networking equipment such as switches, routers, and firewalls Previous exper